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Claim

introduce a claim

If you have any complaints, please contact your relationship manager first.

In any case, you may send a letter of complaint to ProCapital by ordinary post to the following address:

ProCapital

5, Place de la Pyramide – Tour Ariane

92800 Paris La Défense

ProCapital

  • Will acknowledge receipt of your request within a maximum of ten business days from receipt of the complaint, unless you receive a response before;
  • Will respond to your complaint within a maximum of two months as the date of receipt of your complaint, unless there are special circumstances, duly justified, of which you will then be informed.

If you do not receive a response within two months, or if the response is deemed unsatisfactory, you may refer the matter to the AMF Ombudsman free of charge

By sending a letter by ordinary post to the address below:

Autorité des Marchés Financiers
Le médiateur
17, place de la Bourse
75082 Paris Cedex 02

By filling in the electronic referral form available on the AMF website at the following address : www.amf-france.org.

The AMF Mediation Charter is available at the same address.

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